Feltsmith
Help · Support
Support
Answers to the common questions, and a real person on the other end of the email.
Email us
We usually reply within two working days. If something looks wrong with a hand or a drill answer, a screenshot and a short description of the spot help us most.
Common questions
I think a drill answer is wrong
Please email us a screenshot. Feltsmith's answers come from ranges and a solver built into the app, and we check every report against them. Poker has close spots where more than one play is reasonable, and the explanation should say so when that's the case.
How do I cancel Pro+ or get a refund?
On iPhone: Settings → your name → Subscriptions → Feltsmith. Cancelling stops the next renewal and Pro+ stays on until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.
I've paid but Pro+ isn't on
Open the Pro+ screen in Feltsmith and tap Restore purchases, signed in with the same Apple ID you subscribed with. This works offline once your phone has the subscription record.
Will my progress move to a new phone?
Feltsmith keeps your progress on your phone, with no account. If you set up your new iPhone from an iCloud or computer backup, or transfer directly from your old one, your progress comes with it. Pro+ comes back with Restore purchases.
Can I buy credits?
No. Credits are earned by playing and finishing drills. They can't be bought, traded or cashed out, and there are no prizes.
Can I change the deck colours or turn the sound on?
Yes, in Settings. The deck starts two-colour (red and black), and you can switch to four-colour. Sound starts off and haptics start on. You can also switch between dark and light.
How do I delete my data?
Delete the app. Everything Feltsmith stores is on your phone, and we don't hold a copy.
Getting help with gambling
Feltsmith has no real money, but if gambling elsewhere is affecting you or someone close to you, free and confidential help is available from GamCare and BeGambleAware.